Senior Associate, Learning Experience

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB At VEG, we find a way to say YES so our VEGgies can learn, grow, and do the unexpected. As a Learning Experience Associate, you’ll help keep VEG’s learning ecosystem running smoothly by supporting the day-to-day administration and operations of our learning technologies. In this role, you’ll partner closely with the Instructional Design team and Learning Technology Manager to ensure learning content is organized, accessible, and ready for deployment across VEG departments. You’ll serve as a first line of support for learning technology requests, maintain accurate system data, coordinate instructor-led learning logistics, and help deliver the learning experiences that keep our teams informed, prepared, and empowered to serve pets and their families. WHAT YOU’LL DO Partner with Instructional Designers to arrange, organize, and curate learning content for distribution across VEG’s learning platforms. Support routine LMS administration, including file uploads, permissions, organization, system checks, assignment updates, audience rules, and small-scale content deployments. Serve as Tier 1 support for common learning technology requests submitted through SNOW, resolving routine issues and escalating complex cases as needed. Coordinate instructor-led learning logistics, including invites, materials preparation, attendance tracking, and post-session follow-ups. Create and distribute custom reports to support stakeholders across VEG. Support recurring audits, data cleanup, tracker maintenance, and routine communications for system updates, outages, enhancements, and training reminders. WHAT YOU NEED Experience supporting learning technologies, LMS administration (preferably Cornerstone), HR systems, operations, or similar digital platforms. Strong organizational skills and attention to detail, especially when managing content, data, trackers, assignments, or reports. Comfort troubleshooting routine system or user issues and knowing when to escalate more complex requests. Ability to communicate clearly with cross-functional partners and frontline teams. A collaborative, service-oriented mindset with the ability to manage recurring tasks while supporting multiple stakeholders. 4 days in office required; HQ located in White Plains, NY. WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive Compensation Including $80,000 - 100,000 + bonus + benefits. Comprehensive health and wellnes…