Senior Associate, Databases & IT

Position Title: Senior Associate, Databases & IT Status: Full Time FLSA: Exempt Location: Remote, Washington D.C/Hybrid Preferred ## JOB SUMMARY & KEY PRIORITIES The Senior Associate, Databases and IT works closely with the Director of Technology and other department leads to implement and maintain technology solutions for Development, Programs, MarComm, and Operations. This role focuses on the day-to-day administration and optimization of our primary CRM, Salesforce, as well as tools like ClickUp, Google Workspace and FormAssembly. The Senior Associate will customize Salesforce environments, support automations, and provide technical training to ensure staff can effectively self-serve. Additionally, this role ensures data integrity, supports 3rd-party integrations, and manages technical support tickets. This position reports to the Director, Technology and does not have direct reports. ## ABOUT ACTIVE MINDS Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all. ## KEY RESPONSIBILITIES Database Administration & Support (60%) - Salesforce Administration: Perform data integrity tasks, deploy user-centric solutions using declarative development tools, and create technical documentation - User Support: Serve as a contact for general Salesforce requests, utilizing our ticketing system and resolving user issues - Training: Develop and deliver training sessions and documentation to empower staff to create their own reports and dashboards - System Optimization: Implement customizations and automations within Salesforce to improve workflow efficiency based on user feedback. - Other Databases: Provide configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems. IT Coordination & Project Management (30%) - Process Improvement: Identify operational bottlenecks and suggest sustainable technological practices to improve departmental workflows - Policy Support: Assist in creating and updating Standard Operating Procedures (SOPs) and IT user policies, such as naming conventions - Vendor Liaison: Work alongside IT contractors on specific projects and help manage the delegation of technical tasks - Software Review: Participate in the evaluation of new software requests to ensure they align with existing technical infrastructure Other Duties (10%) - Perform IT or database-adjacent tasks as assigned to support the broader technology team ## ABOUT YOU - Organized with a strong attention to detail, specifically regarding technical documentation and quality control - A clear communicator who can translate complex technical concepts for non-tech colleagues - Able to work autonomously on assigned tasks while being a collaborative team player - A believer in the power of young people to make an impact on mental health You need to have: - Salesforce: 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred) - Data Literacy: High fluency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation - Technical Writing: Proven ability to create clear user guides and technical documentation - Project Management: Experience using tools like ClickUp, Monday.com, or Jira to track tasks and projects is preferred - Education: Bachelor’s degree in IT, Computer Science, or a related field preferred - Programming:…