Senior Analyst, PS Resourcing & Delivery Excellence

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge The Senior Resourcing & Delivery Excellence Analyst supports the Global Professional Services (PS) organisation by driving effective resource management, operational reporting, and delivery insights. This role operates at the centre of PS delivery, partnering with regional leadership, Sales, and Finance to optimise resource allocation, improve utilisation and delivery performance, and ensure consistent global operating standards and acts as a key operational partner in executing the global resourcing strategy, maintaining operational data and supporting continuous improvement initiatives across PS. You Mission 1. Resourcing & Capacity Planning Partner with regional stakeholders to ensure timely and effective staffing decisions Support end-to-end resourcing processes across regions, including intake, matching, assignment, and conflict resolution Maintain and update resource schedules and capacity views to ensure accurate alignment between demand and supply Contribute to global capacity planning by tracking pipeline demand and delivery commitments Maintain skills and availability data, supporting identification of capability gaps and hiring needs Partner with regional stakeholders to ensure timely and effective staffing decisions 2. Financial & Delivery Operations Produce and analyse utilisation reports, highlighting risks, trends, and improvement opportunities Support revenue forecasting processes in collaboration with Finance and PS leadership Track key delivery KPIs (e.g. project duration, margin, on-time delivery), identifying areas of underperformance Support data integrity and adoption of PSA tooling (e.g. Certinia), ensuring accurate and reliable reporting Assist with reconciliation of forecast vs actuals and support period-end operational reviews 3. Governance & Reporting Support the production of global PS reporting, including dashboards, leadership packs, and QBR materials Ensure data consistency and accuracy across reporting outputs and systems Maintain documentation of resourcing processes, templates, and operating standards Support adherence to global resourcing policies, processes, and escalation paths Assist in tracking and maintaining the “single source of truth” for PS operational data 4. Enablement & Continuous Improvement Identify opportunities to improve resourcing efficiency, reporting accuracy, and operational processes Support the implementation of process improvements and tools across the PS organisation Assist with onboarding of new hires into PS tools, processes, and delivery standards Act as a point of contact for operational queries related to resourcing and reporting Contribute to the ongoing evolution of the global resourcing operating model You Are Core Skills Strong analytical capability with the ability to interpret and present data clearly Experience working with resource management, capacity planning, or project operations Proficiency in reporting tools (Excel required; Power BI or similar preferred) Strong attention to detail with a focus on data accuracy and governance Ability to manage multiple priorities in a fast-paced, global environment P…