Senior Analyst, Project Support

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Project Support based in India.** This is an excellent opportunity for a customer-focused professional to support global online research operations in a fast-paced, technology-driven environment. As a Senior Analyst, Project Support, you will help ensure the smooth execution of digital research projects by monitoring project health, resolving operational issues, and coordinating with international teams across multiple time zones. You'll play a vital role in maintaining service continuity, responding to client requests, and ensuring a seamless project experience from start to finish. The role is ideal for someone who thrives under deadlines, enjoys solving complex operational challenges, and values collaboration in a globally distributed team. If you're passionate about delivering exceptional client support while building expertise in research technology, this position offers outstanding growth opportunities. ### Accountabilities - Provide operational support for online market research projects across multiple regions and time zones, ensuring seamless project continuity. - Respond promptly to client and internal requests while delivering professional, customer-focused communication. - Monitor project health, identify operational risks, troubleshoot project issues, and coordinate timely resolutions with regional teams. - Support project delivery during regional handoffs by maintaining accurate communication and ensuring uninterrupted service. - Escalate critical issues appropriately while working collaboratively with cross-functional teams to minimize project disruptions. - Manage multiple concurrent projects while maintaining high standards of accuracy, organization, and attention to detail. - Contribute to continuous process improvements by providing proactive feedback and supporting operational excellence. ### **Requirements** - Bachelor's degree in Business, Marketing, Communications, or a related field. - Minimum of 2 years of customer-facing experience managing multiple online market research or project support initiatives under tight deadlines. - Strong proficiency in Microsoft Excel and Google Workspace applications. - Excellent written and verbal English communication skills; additional language proficiency is considered an advantage. - Strong organizational, analytical, problem-solving, and multitasking abilities with exceptional attention to detail. - Ability to communicate confidently with clients and stakeholders in a professional manner. - Self-motivated, accountable, and eager to learn new technologies and industry concepts. - Reliable high-speed internet connection to support remote collaboration with global teams. - Experience with online market research, programmatic sampling, survey platforms such as Qualtrics or SurveyMonkey, or Excel certification is considered a plus. - Willingness to work US Central Time (CST) shifts, including weekends, with two scheduled days off each week. ### **Benefits** - Competitive salary based on experience and qualifications. - Fully remote work environment with company-provided laptop and equipment. - Comprehensive onboarding, training, and ongoing professional development opportunities. - Career advancement within a global research technology organization. - Exposure to international clients and leading organizations across the market research industry. - Collaborative, inclusive workplace that values innovation, diversity, and continuous learning. - Opportunity to work alongside global teams in a supportive, knowledge-sharing environment. **How Jobgether works:** We use an **AI-powered matching process** to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. T…