Senior Analyst - Client Relationship Management

Acts as primary relationship manager for large and key accounts helping clients to understand the pay and benefits markets and reward trends in which they operate. Provides advance consulting support to business development activities and client projects/engagements. **The Role** Acts as primary relationship manager for large and key accounts helping clients to understand the pay and benefits markets and reward trends in which they operate. Provides advance consulting support to business development activities and client projects/engagements. Major Responsibilities: **I. Account Management** - Displays and applies strong understanding and knowledge of firm-wide survey methodologies, processes and available WTW products and services in performing one’s work responsibilities. - Collects compensation and benefits data, conducts second level checks and validation as well as data analysis based on Professional Excellence standards - Conducts job matching session, walkthrough and orientation to ensure client’s understanding of survey content, methodology and online platforms - Performs simple to non-standard benchmarking analyses to determine competitiveness of clients’ reward programs. Detects issues and investigates ways to resolve them. Ensures that data provided are validated, accurate, clean and useful - Contributes through mining of WTW database, providing information/insights on market practices, conducts research on local, regional, or global WTW studies and trends as inputs to designing compensation programs for clients. - Partners with PLs in developing and presenting materials for client-facing meetings, presentations on industry trends, pulse surveys and events by conducting research, surveys and interviews as applicable, to gain understanding of the business landscape - Develops and raises client awareness of products and services and proactively identifies sales opportunities through marketing initiatives, client events and scoping calls - Provides recommendations to PLs on marketing and growth strategies for key accounts and executes agreed strategies. May collaborate with regional counterparts and other LOBs - Ensures client satisfaction and engagement from pre-sales through post-sales via delivery of Willis Towers Watson’s service/s to the client, ensures the integrity of said provision at all times and provides recommendations for improvement - Updates and maintains trackers and other RDI systems regularly - Partners with the RDI Coordinator by monitoring invoicing status and ensuring clients have settled payments for every survey cycle - Guides analysts in the day-to-day relationship of and key accounts **II. Provides consulting support to business development activities:** - Conducts own web research and makes conscious effort to know the client’s business, its services or products, competitors, etc. - Coordinates with clients (i.e. schedule and determine agenda) as agreed upon with PLs - Conducts initial scoping by asking standard questions to understand and/or narrow down client requirements. Identifies leads or potential opportunities during initial conversations with clients and/or during project engagements and refers to PLs - Participates in project scoping meetings to understand client requirements; takes accurate, useful and sensible notes/minutes that may only be gathered through paying close attention and listening to ongoing discussion - Cleans up and summarizes notes/minutes using client-ready format, sends to PLs for review then send to clients within 24 hours after the meeting - Participates in internal proposal strategy meetings or briefings; is expected to share ideas and inputs based on own understanding of client requirements - Prepares initial project costing with minimal directions/supervision based on technical requirements - Prepares and executes non-standard project proposals/discussion documents/letter of engagement as directed by PLs in a client-ready format and based on understanding of…