Senior Account Manager

About Million Dollar Baby Co. Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel. Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment. At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values: • Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness. • Make an Impact, Drive Results — focus on meaningful work that moves families forward. • Deliver a “Wow” Customer Experience Every Time — every detail matters. • Strive for Continuous Improvement & Learning — keep growing, keep getting better. • Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust. Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive “Best Place to Work” awards, one of the best workplaces by “Built in LA” , a 4.6 rating on Glassdoor , and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we’re proud to build. We’d love to talk to you! As a Senior Account Manager, you will drive the growth of Million Dollar Baby Co.’s mass retailer programs, forging and strengthening relationships with key partners such as Amazon and T arget. This role also supports the Director of Business Development in onboarding and growing new mass retail partners—serving as the operational lead for day-to-day account management as new partners are activated. You will play a critical role in developing and executing innovative sales strategies to maximize revenue opportunities, while ensuring our products are exposed and delivering exceptional on-site experience. This role involves managing all aspects of assigned categories and accounts—including building/ maintaining a “First Call” partnership, identifying growth opportunities, and analyzing sales trends. Ultimately, you will champion a “WOW” customer experience at every touchpoint to promote lasting partnerships and sustained revenue growth. What you’ll be doing: Learn and understand our brands and their stories, value propositions, differentiation points, and customer segments Learn and master new and existing retailer portals, including standing up net-new portal access for new retail accounts Partner with Director of Business Development to onboard new retail accounts from contract through first PO—including portal setup, item setup coordination, and buyer relationship management Serve as primary day-to-day contact for new retail partners (e.g., Costco) post-activation—managing inbound buyer requests, compliance requirements, and issue escalation Escalate decisions / issues with options, pros & cons, and proposed solutions Support and execute promotional and marketing strategies to grow retailer-to-consumer reach, engagement, and conversion to meet sales targets Manage regular calls/meetings with Buyers, Planners and Marketing POCs to plan and execute on MDB and retailer KPIs Perform data analysis to understand demand planning and order management for Target and new accounts Analyze performance metrics for campaigns and brand sales, making recommendations based on findings and presentin…