Senior Account Manager

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This position sits in our Zurich-based Digital Marketing business unit. We deliver many services, from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, data & analytics and content. We help clients including FREITAG, amag, Louis Widmer, Migros Bank and Patagonia. We pride ourselves on delivering exceptional and engaging digital experiences. As Senior Account Manager, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with AI, Paid Media Experts, Data, SEO, Creatives, and other parts of the agency to ensure successful campaign deliveries. WHAT YOU'LL DO Manage, draft and review client briefs Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations Clearly and effectively distill and transfer client feedback to designers, copywriters Prioritising workloads for the team, and escalating when needed Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews Ensure success criteria are met and projects are delivered to time and to budget Work with the team to determine and test creatives across client owned channels WHAT YOU BRING Experience delivering a broad range of digital multi-channel marketing communications Client development with a strong focus on building trust-based partnerships for long-term success and collaboration Digital strategy development, including performance-driven and branding campaigns Extremely organised, with the ability to manage multiple projects simultaneously You are ambitious with the ability to think strategically, contribute something new to the agency Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities Highly motivated to learn, grow and improve Personable, approachable demeanor and motivating team player Moderate understanding of production and interactive processes Excellent oral and written communication skills Professional working proficiency in German with excellent English skills, capable of working with clients in German WE OFFER Flexible, hybrid working policy. 25 days holiday with the opportunity to take unpaid leave; Flexible health budget and Wellness & personal day. Learning & development budget. Referral bonus program. Occasional breakfast & lunch at the office, Smoothie Tuesday. You can choose to work from the spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office where you can hit the keys in peace. Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the…