Senior Account Director

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Creative & Media services. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients. Senior Account Director's lead on all the work we deliver for a suite of clients and they sit in our structure alongside the other ‘Heads of...’ (e.g. Media, Creative). We don’t believe in siloed teams – content, technology, media and data overlap in all roles. This person will oversee development of the strategy for the brands they lead, including managing a team. They will represent Dept® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit. We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a leader who inspires their team and earns the respect of senior clients. Candidates must have experience managing teams and complex campaigns for brands and be calm and controlled in high pressure situations. Equally, experience with delivering commercial success in an agency model is important. WHAT YOU'LL DO Work in partnership with senior clients to develop annual strategies Oversee teams to develop brilliant digital content (creative, production) Lead, line-manage, motivate and inspire your team Lead contract negotiations and oversee the implementation of commercial agreements Deliver and track profitable growth for your clients Oversee deliverables from across the business (content, technology, media, data) Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Contribute to our creative process by sharing your ideas and experience Oversee budget management for clients, including campaigns and always on activity Manage relationships with platforms and partners Present work internally and externally Complete work to deadline and often under pressure WHAT YOU'LL BRING Extensive experience in roles servicing clients in an agency environment Experience leading, motivating and coaching teams Experience managing large client and agency teams Experience managing complex TTL campaigns Experience with campaign content production and budget management Experience working on a global brand Confident with both brand and conversion/direct-response campaigns Inspiring and able to create a proactive and energised team culture Experience working directly with director and C-level clients on strategy development Excellent project management skills, able to find the most efficient ways of working Excellent written and verbal communication skills Advanced problem-solving skills A high attention to detail and excellent organisational skills / time management skills Ability to react quickly within a fast-paced environment WE OFFER A flexible, hybrid…