Semiconductor Support Technician

**Semiconductor Support Technician** **Who We Are** Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle. With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams. **Position Overview** - Our client is seeking qualified Semiconductor Support Technicians to fill roles within growing Level I Support Center. The technical demands of the support role are significant as successful candidates will possess hands-on experience with a broad variety of semiconductor products, their various applications and possess familiarity with the semiconductor design engineering sales process. The successful candidates will be hands-on leaders with outstanding sales engineering skills, a passion for customer success, and extensive experience within the microcontroller and embedded applications business sectors. The company is one of the world’s largest semiconductor companies and is a leader in developing and delivering a broad range of semiconductor products. The company has strengths in Multimedia, Power, Connectivity and Sensing technologies that are well balanced among the industry’s major sectors including: Telecom, Automotive, Consumer, Computer, Industrial and Distribution. - As a Level I Support Technician, you will receive technical support requests via an established on-line support utility, inbound telephone, and email from customers regarding technical and non-technical issues for semiconductor devices. You will need to handle issues at various levels of technical support. A combination of strong technical/product knowledge, customer support and relationship management skills will make you the ideal candidate for this opportunity. This position is fully remote in select states. **Key Responsibilities** - Provide technical support for customers on Semiconductor Products via phone and email - Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem - Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution - Review of open customer issues daily, updating our customers on the status of their escalated cases - Help customers gain understanding of products and navigation through support website and on-line customer forums - Cross-collaboration through multiple teams to work towards a common goal - Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. This may include verbal interaction with: Engineers, Distributors, Business owners in multiple industries, and VARs. **Requirements** - AAS degree in Electronics - Demonstrate detailed understanding of schematics/ datasheets for semiconductor…