Seeking Service Manager for Stanley's Barroom

**Craft & Crew Hospitality is now hiring for an experienced restaurant manager to lead our service floor department at our location in Minneapolis, Minnesota! It is a high volume location in a fun environment intermixed with regular business and new guests alike!** **We live by our Core Values at Craft & Crew with Guest Satisfaction at the forefront, is this you? Apply today!!!** **Watch our Core Values Video to see what we're about, and how we live through them:** **See what it looks like to work a day in the life of our Front of House Operations:** **We offer a highly competitive benefits package featuring 401k, medical coverage with options for vision and dental, paid vacation time, Shoes4Crews, Monthly Wellness Benefit, Monthly Cell phone Reimbursement, employee assistance program, and bonus potential!!! Apply today!** **We offer an all season dog-patio and are expanding to add even more room for people and our's best friends coming this summer!** **We have a passion for craft food, spirits, people and dogs! Visit our website: https://stanleysbarroom.com/** * * * **Service Manager Job Description** **Summary** The Service Manager at Craft & Crew is responsible for all aspects of guest service as it pertains to the restaurant. They will be in charge of maintaining a staff of Hosts, Expos, and Servers. This position will also be responsible for training and developing staff into their assigned roles. **Job Duties and Responsibilities:** General - Manage and oversee all areas of the restaurant including Service Floor, Host Stand, Expo Line, Bar, and Kitchen during shifts. Work with your team to come up with solutions for issues and/or concerns. Make decisions on matters of importance. - Oversee employees as they are assigned to different positions in the restaurant. Responsible for the direction and coaching of staff during volume hours on the Restaurant Floor. Upholding the Craft & Crew standards for quality food and service at all times, ensuring 100% guest satisfaction. Financial - Adhere to all company standards and service levels to increase sales and work to minimize costs, including Food Cost, Liquor (Beverage) Cost, Labor, Supplies, Repairs, etc. - Monitor Labor costs during the shift, making appropriate staffing cuts as needed when business volume permits. Guest Service - Ensure Craft & Crew Hospitality Core Values are understood and used by all team members - Guarantee positive guest experience in all areas. - Respond to guest complaints as they occur. Take appropriate actions to ensure repeat guests. Assist in the development of assistant managers and supervisors to handle guest issues appropriately and according to company policy and procedures. Personnel - Maintain a staff of Servers, Hosts, and Expos in the FOH. Will be required to recruit, interview, hire and train to keep staff at 100% of business needs. - Provide direction to employees regarding operational and procedural issues. Use a coaching mentality to help employees learn and develop new skills. - Interview hourly employees. Assist in hiring, supervision, development, and when the necessary discipline of employees. - Assist in training of new hire employees from day one through 30-day performance evaluations. - Provide ongoing feedback to all staff. Maintain open lines of communication with each member of your team. - Complete quarterly performance evaluations with all department staff according to company procedures. Scheduling - Schedule all FOH positions weekly (Server, Host, Expo, Support staff, etc) using labor goals and staffing pars as a guideline in Hotschedules - Schedules are posted a minimum of 5 days in advance, no later than 3 pm each Wednesday. Operations - Manage shifts which include: daily decision making, scheduling, planning, and upholding standards for quality food, beverage, service, and cleanliness. - Understand food and beverage costs. Supervise portion control in kitchen and bar in preparation and minimization of waste. - Ensure…