Security

**Security** The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our Security team! **Duties and Responsibilities** Security ensures the safety of guests, team members, and the property by patrolling and following lockup procedures. - Provide prompt friendly and courteous service in all aspects of the job - Will be on stage when we are at the front desk or visible to our guest and will act accordingly - Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner - Handle stressful situations calmly and professionally - Comply with all AAA Four-Diamond service standards. - Respond to guest or employee inquiries, concerns or complaints in a courteous, timely and efficient manner - Complete daily security reports, copy and give to the appropriate department heads - Complete rounds of the resort grounds on a regular basis throughout the scheduled shift - Complete lock up of resort property on a nightly basis - Have a complete understanding of the Emergency Procedures - Have a complete understanding of the Security Officers Handbook - Respond to all emergencies (911, fire and smoke alarms, etc.) within the resort - Respond to guest complaints regarding noise, etc. - All other duties as assigned by department Director and/or Executive Team members **Qualifications** - Education: High School Diploma - Strong customer/guest service skills - High degree of professionalism - Hospitality experience preferred - Previous Front Desk Service experience is ideal, but not required - Basic computer skills - Must possess a positive attitude as a contributor to a diverse work environment - Holiday and weekend availability - Ability to learn quickly and accurately - Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds **Why Work at the Osthoff Resort?** At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests. *The Osthoff Resort is an Equal Employment Opportunity Employer.* **About Us** Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.