Security Systems Service Technician

**Digi Security Systems** is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts. **Position Overview** We are seeking an **experienced** Service Technician to join our operations in the **Northwest Arkansas** area. Rate of pay is **dependent on experience.** This person will be responsible for performing the most skilled security technician work in the service, troubleshooting, alternation and programming of all security related systems. Service Technicians are service providers who support Digi's internal and external operations by providing custom programming, training, and technical advisement. This individual must have a **expert** background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems and **at least five (5) years of experience** working in the commercial security systems field. **Main Responsibilities:** - **Service:** Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems. Additionally train and explain solutions to Partners for future reference. - **Troubleshooting**: Diagnose variable issues on Partner systems and provide accurate diagnostic reports to the Service Coordinator. May require working on a variety of different systems. - **Programming:** Ensures Partner systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs. - **Communication:** Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call. - **Documentation:** Completes service close out documentation, including Partner meetings/walkthroughs. Documents service quality and completes all required close out documents for invoicing. **Benefits:** - 30 hours PTO plus 2 weeks vacation accrual rates - 3 weeks vacation accrual rate after first year of employment - 7 company-wide paid holidays throughout the year - On-call and Travel pay bonuses - 401k plan w/corporate matching structure - Full health benefits-medical, dental and vision - Included life insurance, additional available for purchase - Accident/critical illness insurance available for purchase - Full set of Hilti tools - All hand tools and consumables paid for by company - Required training/licensing paid for by company - Voluntary professional development opportunities - Company laptop, company phone, uniforms and gear - Yearly stipend for steel-toed boots and work pants - Overtime and bonus pay **Physical Requirements:** - Ability to lift/move equipment and tools weighing up to 50 lbs. - Ability to work from ladders or man lifts at extended heights. - Must be able to differentiate colors. - Must be comfortable standing for long periods of time and complete overhead work for long periods of time. - Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards. *Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.* #LI-KM1