Security Support (B21)

| Public Safety — Switchboard/Dispatch Operator | | --- | | | | Responsibilities | | | Responsible to the Dispatch Coordinator to perform dispatch and switchboard duties during normal business hours. Insures that all calls are answered forwarded to the proper individual, office or department . | | | | Duties | | | 1. | Answers and monitors all Switchboard calls, assists callers with directory information,. | | | 2. | Assists in transfer of calls and inform callers concerning proper procedures for making long distance and collect calls from campus telephones. | | | 3. | Be familiar and adhere to the policies and procedures found in the Dispatch/Switchboard Manual. Be familiar with resources available: directories, equipment, logs etc. | | | 4. | Be familiar with College structure, staff and organizations within as well as their functions. Be aware of campus events and conference groups to assist callers. | | | 5. | Be prepared to acknowledge and forward incoming severe weather reports and Homeland Security Advisories. | | | 6. | Answer Work Order Center calls during certain designated times make notifications to Officers and tradesmen as instructed. | | | 7. | Make contacts as requested by Public Safety Officers (students, faculty, workmen, Snow Crew, Resident Directors, Police Department, etc. | | | 8. | Provides back up for the Public Safety Dispatcher and data entry for access control. Answer Public Safety telephone lines promptly, responding appropriately by providing information or initiating response from officer(s). | | | 9. | Issue and replace ID/access control cards for students and employees under the direction of the Office/Dispatch Coordinator. | | | 10. | Perform other duties as assigned. | | | | | Qualifications | | | 1. | Good interpersonal and communication skills. Ability to articulate and convey information in a clear concise manner in the English language. | | | 2. | Ability to organize information and files. | | | 3. | One year of related experience and/or training. | | | 4. | Computer literate with the ability to quickly learn an Automated Records management system (computer aided dispatch program). | | | |