Security Operations Manager

Location: Tulsa, OK 74103 Employment Type: Full-Time Salary: $65,000 per year Schedule: Monday through Friday, with evenings, nights, weekends, and on-call availability as operational needs require Position Summary Citadel Security USA is seeking an experienced District Manager to oversee security operations throughout the Tulsa market. This leadership position is responsible for managing daily operations, strengthening client partnerships, supporting business growth, and ensuring each assigned account consistently meets company and client expectations. The District Manager provides leadership to supervisors and security personnel while maintaining accountability for operational performance, employee development, financial results, compliance standards, and customer satisfaction. This role is ideal for an operations-focused leader who excels at managing multiple priorities while building strong teams and lasting client relationships. Primary Responsibilities Client Relationship Management Serve as the primary operational contact for assigned clients throughout the district Build and maintain strong professional relationships with client representatives Conduct regular site visits, business reviews, and operational meetings Resolve client concerns promptly while maintaining high service standards Ensure contractual obligations, post orders, and service expectations are consistently met District Operations Leadership Direct daily operations across multiple client locations Provide leadership and guidance to Site Supervisors, Account Managers, and Security Officers Monitor staffing levels and adjust resources to meet operational requirements Ensure all assigned locations maintain consistent security coverage Support new account implementations and operational transitions Financial & Performance Management Manage district budgets and overall operational performance Monitor labor costs, overtime, payroll accuracy, equipment usage, and operational expenses Review district performance metrics and identify opportunities for improvement Analyze operational trends and implement solutions that improve efficiency Authorize purchases and operational expenditures within company guidelines Maintain district vehicles, uniforms, and operational equipment to support business needs Compliance & Quality Assurance Conduct site inspections, operational audits, and quality assurance reviews Ensure compliance with company policies, client requirements, and applicable laws Monitor licensing, certifications, and employee qualification requirements Promote workplace safety and enforce established reporting procedures Implement corrective action plans when operational or compliance concerns are identified Workforce Leadership & Development Recruit, interview, onboard, and retain quality security professionals Coach supervisors and field leadership to improve operational performance Conduct performance evaluations and provide ongoing employee development Coordinate required training, certifications, and continuing education Foster a professional, accountable, and positive workplace culture Additional Responsibilities Support emergency response efforts and operational contingencies when required Assist with business development opportunities and client retention initiatives Utilize scheduling, reporting, and workforce management software to improve operational efficiency Collaborate with executive leadership on strategic operational initiatives Perform additional management responsibilities as assigned Minimum Qualifications High school diploma or GED required Associate degree or degree in Business, Management, Criminal Justice, or a related field preferred Minimum of three (3) years of progressive leadership experience in security operations, business management, or operations management Experience managing multi-site operations or contract-based services preferred Prior responsibility for budgets, workforce scheduling, and operational performance prefer…