Security Operations Center Manager

## Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. ## Pay Rate ## Job Description Allied Universal® is hiring a **Global Security Operations Center (GSOC) Project Manager** in Wilmington, DE. The GSOC Project Manager is responsible for leading the development, implementation, and maturation of a Global Security Operations Center program. This role serves as a strategic liaison between security operations, transportation and operational stakeholders, law enforcement partners, emergency management personnel, technology vendors, and executive leadership to enhance organizational resilience and protect personnel, facilities, assets, operations, and critical infrastructure. This position is responsible for driving operational excellence through project management, security technology integration, intelligence-driven risk monitoring, incident management, operational governance, and SOP development. As the program matures, this role is expected to evolve into a formal GSOC leadership position with responsibility for enterprise security operations, threat monitoring, program performance, and stakeholder engagement. **Salary Range:** $90,000 - $100,000 / year **RESPONSIBILITIES** **GSOC Program Development & Governance** - Lead the development and maturation of GSOC operations, processes, and governance structures. - Develop and maintain Standard Operating Procedures (SOPs), incident response playbooks, escalation protocols, reporting standards, and operational metrics. - Establish operational frameworks that support organizational resilience, security operations, and continuous improvement initiatives. - Drive process optimization and operational maturity efforts across the security operation. **Security Project & Technology Management** - Manage security technology deployments, enhancements, system integrations, and operational improvement projects. - Coordinate implementation and optimization of: - Video Surveillance Systems (VSS) - Access Control Systems (ACS) - Intrusion Detection Systems (IDS) - Incident Management Platforms - Threat Intelligence Platforms - Mass Notification Systems - Manage relationships with vendors, stakeholders, and technology partners to ensure successful delivery of project objectives. **Threat Intelligence & Risk Monitoring** - Oversee monitoring and analysis of threats that may impact personnel, facilities, operations, and critical infrastructure. - Coordinate intelligence gathering and analysis related to: - Crime Trends - Civil Unrest - Severe Weather - Terrorism Advisories - Transit or Operational Disruptions - Social Media Intelligence - Open-Source Intelligence (OSINT) - Produce risk assessments, intelligence reports, and strategic recommendations to support informed decision-making. **Incident Management & Crisis Response** - Coordinate response efforts for security incidents, operational disruptions, and emergency events. - Facilitate communication between operations centers, executive leadership, law enforcement, and emergency response partners. - Lead after-action reviews and support implementation of corrective action plans. - Ensure proper notification, escalation, and response procedures are followed during critical incidents. **Reporting, Compliance & Stakeholder Engagement** - Prepare executive-level reports, dashboards, briefings, and operational reviews. - Track key performance indicators (KPIs) and service-level objectives. - Support compliance initiatives, audits, risk assessments, and operational reviews. - Present findings, recommendations, and program updates to leadership and stakeholders. **QUALIFICATIONS** **Must Possess One or More of the Following:** - Bachelor’s degree…