Security Manager - Primm Valley Casino Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing! *We're committed to bringing passion and customer focus to the business.* **Position Summary** The Security Manager is responsible for planning, directing, and overseeing the daily security operations of Primm Valley Casino Resorts to ensure the safety and security of guests, team members, company assets, and facilities. This position provides leadership to the Security team, oversees investigations, ensures compliance with all applicable gaming and regulatory requirements, and promotes a safe, service-oriented environment throughout the resort. The Security Manager partners with internal departments and external agencies to effectively respond to emergencies, mitigate risk, and maintain operational excellence. **Essential Duties & Responsibilities:** **Security Operations** - Oversee the day-to-day operations of the Security Department across the casino, hotel, parking areas, restaurants, entertainment venues, and other resort facilities. - Ensure the protection of guests, team members, company assets, and property through proactive security measures and visible leadership. - Monitor security operations to ensure compliance with company policies, procedures, and service standards. - Oversee access control, key control, lost and found, cash escorts, asset protection, and security patrol activities. - Ensure accurate documentation of all incidents, investigations, and daily activity reports. **Leadership & Team Management** - Recruit, train, coach, and develop Security Supervisors and Security Officers. - Prepare work schedules and ensure appropriate staffing levels to support a 24-hour operation. - Conduct performance evaluations and provide ongoing coaching, counseling, and recognition. - Address employee performance concerns through corrective action when necessary. - Foster a positive work environment focused on teamwork, accountability, professionalism, and exceptional guest service. **Investigations & Risk Management** - Conduct and oversee investigations involving theft, fraud, guest complaints, workplace incidents, policy violations, and other security-related matters. - Review incident reports to identify trends and implement preventative measures. - Partner with Surveillance, Human Resources, Risk Management, and department leaders on investigations and security concerns. - Coordinate with local law enforcement, fire departments, emergency medical personnel, and regulatory agencies as needed. **Emergency Response & Safety** - Direct emergency response efforts involving medical emergencies, fires, evacuations, severe weather, and other critical incidents. - Ensure Security personnel are trained in emergency response procedures, de-escalation techniques, conflict resolution, and appropriate use-of-force policies. - Participate in emergency preparedness planning, drills, and business continuity initiatives. - Promote workplace safety and support compliance with OSHA and company safety programs. **Regulatory Compliance** - Ensure compliance with all applicable federal, state, local, and gaming regulations. - Maintain compliance with Nevada Gaming Control Board requirements, Title 31 regulations, and company internal controls. - Ensure department records, reports, and documentation are accurate and maintained in accordance with regulatory requirements. - Support audits and inspections conducted by regulatory agencies. **Administrative Responsibilities** - Monitor departmental budgets and control labor and operating expenses. - Prepare operational reports, incident summaries, staffing reports, and security metrics for leadership review. - Recommend improvements to security procedures, technology, and operational processes. - Participate in departmental meetings, property initiatives, and cross-functional projects. **Qualifications:** **Education & Experience** - High school diploma or GED required. - Associate or bachelor’s degree in criminal j…