Security Guard

Nashville Zoo at Grassmere Position Description Position Title: Security Guard Department: Safety & Security Supervisor: Safety & Security Manager, Environmental Health & Safety Director Position Status: Full-time, Nonexempt Why Work with Us: At Nashville Zoo, we care for our team as much as we care for our animals. Full-time employees receive a comprehensive benefits package designed to support their health, well-being, and future. Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy. Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being. 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today. Generous paid time off and sick leave – because rest and recovery are vital. Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits. A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments. AZA - accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts. Position Description: The Security Guard is responsible for maintaining a safe and secure environment throughout Nashville Zoo and park grounds for guests, staff, volunteers, and animals. This position conducts routine patrols during assigned shifts to identify and respond to security, safety, and operational concerns, while providing excellent guest service and support. The Security Guard is responsible for safeguarding zoo property, facilities, equipment, and other organizational assets. This role also communicates and coordinates responses to severe weather events and actively participates in emergency preparedness, response, and evacuation procedures in accordance with established zoo protocols. Additional responsibilities include directing and coordinating guest parking operations as needed, responding to incidents and emergencies, and assisting with crowd management during special events and peak attendance periods. Security Guards work a variety of shifts to support 24-hour operations, including days, evenings, overnight shifts, weekends, holidays, and special events, as assigned. Core Duties and Responsibilities: Conduct routine security patrols throughout the zoo and park grounds during assigned shifts to maintain a safe and secure environment for guests, staff, volunteers, and animals. Identify, investigate, and respond to security, safety, and operational incidents, and promptly report findings to the appropriate supervisor. Monitor weather conditions and communicate severe weather alerts, warnings, and response procedures to staff and guests in accordance with established emergency protocols. Inspect, monitor, and report issues related to security systems, equipment, and safety devices to help ensure proper functionality and operational readiness. Assist with parking operations by directing vehicle traffic, coordinating parking staff activities, and supporting the safe and efficient flow of guests entering and exiting the property. Utilize effective communication and conflict de-escalation techniques to manage difficult situations, resolve concerns, and maintain a positive guest experience. Prepare and maintain accurate daily activity logs, incident reports, and other required documentation in a timely manner. Respond appropriately to emergencies, disturbances, medical incidents, and other situations requiring security intervention. Provide courteous and professional customer service while assisting guests and addressing questions, concerns, or requests for assistance. Support zoo emergency preparedness initiatives and participate in training exercises, drills, and emergency response activities. Demonstrate a daily commitment to Nashville Zoo’s mission and…