Secretary

## **Position Summary** The Secretary supports front office operations in a high-volume integrated healthcare setting, including behavioral health and medical services. Serving as the first point of contact for clients, this role ensures high-quality customer service while maintaining accurate workflows and administrative processes. Success requires professionalism, adaptability, strong interpersonal skills, and consistent attendance to support client experience and provider productivity. ## **Essential Duties and Responsibilities** The essential functions include, but are not limited to the following: - Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone. - Incorporates the six principles of trauma informed care throughout all aspects of their work. - Serve as the first point of contact by greeting clients and visitors, answering and routing calls, and maintaining a calm, organized, and welcoming front office environment. - Manage check-in and check-out processes in accordance with established workflows and compliance standards, including HIPAA requirements. - Schedule, reschedule, and cancel appointments while monitoring provider schedules to minimize gaps and support productivity. - Ensure demographic, insurance, and guarantor information is accurate and complete at each visit; obtain and update required consents and documentation. - Collect outstanding balances at time of service and balance daily payments in accordance with cash handling procedures. - Process incoming and outgoing mail, faxes, electronic documents, and maintain accurate record documentation within the electronic health record. - Provide administrative support to programs and clinicians according to established workflows. - Maintain office supply inventory and coordinate required safety drills with the Office Manager, ensuring proper documentation. - Maintain consistent and reliable attendance to ensure appropriate front desk coverage. - Demonstrate flexibility and adaptability in response to workflow changes, system updates, and shifting operational needs. - Communicate professionally and collaborate effectively with team members and leadership across departments. - Accept feedback constructively and adjust performance accordingly. - Perform other duties as assigned by the Office Manager. ## **Minimum Qualifications (Knowledge, Skills, and Abilities)** - High school diploma or equivalent required. - Minimum 1–2 years of administrative, healthcare, or customer service experience. - Strong interpersonal and communication skills. - Demonstrated ability to manage multiple responsibilities with attention to detail. - Ability to work independently while contributing to a team-based environment. - Basic proficiency with Microsoft Office and electronic health record systems **Our Benefits** - Medical, Dental, and Vision Insurance - Prescription Coverage - Company Paid Life , AD&D and Disability Insurance - Company match up to 4.5% for 401k. - Generous PTO Plan, no wait period - Tuition Reimbursement - Unlimited employee referrals - Paid holidays