Secondary Market Loan Setup Specialsit

## Overview **Disclaimer:** The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminitory subjects. ## Description RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals. **Position Summary:** The setup Processor will perform duties which are essential in the process of residential mortgage loan applications to ensure a smooth mortgage process, while providing customer support to existing customers. In this position, your chief goal will be to help eligible applicants obtain loans in a timely and professional manner while protecting our institution's credibility. **Essential Duties and Responsibilities:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following: Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect. Provide superior customer service by resolving issues and providing accurate and timely infomation Initial gathering of required information for documentation for loans to ensure timely closings Data entry of loan applications to bank's processing system and submission to automated underwriting systems Order credit reports, and be able to interpret the reporting results Order appraisals, title, homeowner's insurance, and other third-party services as needed Request collateral valuation through internal or external sources Evaluate Client Files to ensure a complete set of documents and supporting information to address automated underwriting findings Ability to understand, apply knowledge, and resolve issues that arise between automated underwriting rules and manual underwriting rules Communicates with customers, internal staff, and all third-party providers to respond to inquiries, resolve problems and obtain all necessary documentation required to support loan approval Work with various vendors and professionals to facilitate document prep and loan closing (title companies, attorneys, environmental agencies, etc.) Follow up on loan documentation ordered in a timely manner to ensure closing dates and company deadlines are met Be familiar with and follow applicable bank policies and procedures Prepare necessary reports as requested Ensure loan files meet bank's lending and regulatory policies and investor guidelines, as well as customer service standards **Minimum Qualifications:** High School diploma or equivalent 1-2 years of Lending Assistant or Customer Service Representative experience preferred FHA, FHLB, FNMA, USDA, or VA loan product knowledge and mortgage documentation, procedures, and processes experience preferred Knowledge of TRID and Compliance Guidelines ## Requirements **Skills, Abilities, & Expectation** **s:** Stay familiar with and follow policy and procedures Support Management's decisions and goals in a positive, professional manner Stay abreast of regulatory requirements and complete annual compliance training applicable to the position Ability to apply general accounting knowledge processes (debits, credits, balancing) Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect Ability to work in a fast-paced tea…