Seafreight Export Coordinator

# **About Us** Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $28.85 to $32.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Seafreight Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all seafreight export activities. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** • Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping instructions, etc.) • Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements • Performs credit check prior to arranging transportation • Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability • Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity • Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups • Submits insurance purchase requests, upon request • Secures all required commercial and regulatory documentation and validates that all documents are valid • Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening) • Sends the shipping instructions to the carrier prior to cut-off • Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc) • Enters and updates all required milestone tracking events within area of responsibility • Creates the Master Agent Settlement / Profit Share Invoice • Archives any additional documentation not already scanned and audits the file for accuracy and completeness • Promptly communicates all additional charges incurred to the customer to prevent disputed invoices. • Ensures shipments are transferred to destination office timely and handles communication with destination • Escalates all recurring carrier/vendor service issues to supervisor • Consults with supervisor prior to agreeing to non-standard services and/or pricing • Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales • Identifies noticed client trends (volume drop or increase) and escalates as necessary • Maintains service relations with customers, carriers, and vendors • Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability • Performs other duties as assigned **SUPERVISORY RESPONSIBILITIES** This position does not supervise any direct reports. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactori…