School Experience Manager

We are looking for a bilingual English / Spanish speaking full-time School Experience Manager to take on ownership of a group school using Vectare in the Americas. This candidate must be located near Jersey City, New Jersey, in order to commute to the client’s office as necessary. Vectare combines new technology with transport planning expertise and has successfully grown into a leading supplier of school and corporate transport solutions, working with 200+ independent schools and responsible for over twelve million passenger movements per annum. Vectare is a part of Faria Education Group, a leader in international education, providing a range of services offering learning, admissions, school-to-home, online courses, and study to over 10,000 schools and 4 million students in 155 countries. The School Experience Manager position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek a personable and professional School Experience Manager willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service. The responsibilities of a School's Experience Manager (SEM) include: - Relationship Building: - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs - Provide consultative partnerships to maximize product and service efficacy for clients - Retention: - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these - Leverage relationships and communication to meet retention/renewal goals - Growth: - Identify and deploy micro-campaigns - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads REQUIREMENTS Communication Skills - Fluency in Spanish and English required. - Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of people. Problem-Solving Skills - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations. Educational Experience - Prior experience with K-12 education, especially with educational technology, is highly valued. Teamwork - Balances team and individual responsibilities; supports everyone’s efforts to succeed. - Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client. Business Acumen - Understands or capacity to learn business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Strategic Thinking - Develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditions. Dependability - Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a…