Scheduling Coordinator

# **Scheduling Coordinator** **Miramar, FL | Full-Time | On-Site** ### **Keep Care Moving. Make Every Schedule Count.** A growing home healthcare organization is looking for an organized, energetic, and solutions-focused **Scheduling Coordinator** to help ensure our patients receive the care they need—when they need it. This is more than scheduling. It's about connecting compassionate caregivers with the patients who depend on them every day. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping operations running smoothly, we'd love to meet you. ## **What You'll Do** - Coordinate daily schedules for caregivers based on patient needs, availability, language, and location. - Create the best possible caregiver-patient matches to ensure continuity of care. - Confirm all caregiver assignments and ensure the following day's schedule is fully staffed before the end of each day. - Communicate with caregivers, patients, families, and referral sources regarding schedules and care updates. - Partner closely with Clinical, HR, and Recruiting to fill open shifts and respond to changing staffing needs. - Maintain accurate scheduling records using HHAeXchange, Salesforce, and other agency systems. - Respond quickly and professionally to call-offs, schedule changes, and urgent coverage requests. - Participate in the agency's on-call rotation as assigned. ## **What You'll Bring** - **Fluent in English and Spanish (required).** - 1–2 years of scheduling experience in home healthcare or a healthcare environment. - Experience with HHAeXchange or similar scheduling software strongly preferred. - Outstanding organizational, communication, and customer service skills. - Ability to multitask, prioritize, and stay calm under pressure. - Positive attitude, strong work ethic, and exceptional attention to detail. ## **Who You Are** You're the person everyone relies on to make things happen. You enjoy solving problems, thinking on your feet, and balancing multiple priorities without missing the details. You communicate with empathy, work well under pressure, and understand that every schedule you build has a direct impact on a patient's care. ## ## **Why Join Us?** At Faith Healthcare, our caregivers are the heart of our organization—and our Scheduling Coordinators help make their success possible. You'll join a supportive, collaborative team where your work makes a meaningful difference every day. **If you're ready to build a rewarding career while helping deliver exceptional care, we'd love to hear from you.** Education & Experience: Spanish Speaking a must! - High school diploma or equivalent required; associate degree preferred. - Minimum of 1–2 years of experience in scheduling within a home health or healthcare setting. - Prior use of HHAeXchange or similar scheduling/EMR platform strongly preferred. Knowledge: - Understanding of home care workflows, caregiver roles, and patient needs. - Knowledge of Medicaid, MLTC, and private duty home care scheduling practices. - Familiarity with HIPAA, caregiver credentialing, and visit verification requirements. Skills: - Strong interpersonal communication skills – both verbal and written. - Excellent customer service abilities with empathy and patience, especially when working with the elderly. - Proficient in Microsoft Office (Word, Excel, Outlook) and basic office equipment. - Organized, reliable, and detail-oriented with strong multitasking capabilities. Abilities: - Work independently and collaboratively in a high-pressure, fast-paced environment. - Remain flexible and solutions-focused while managing dynamic schedules. - Deliver excellent customer service with empathy and patience, especially when working with elderly clients. - Communicate clearly, calmly, and professionally across diverse backgrounds. - Adapt to new systems, protocols, and operational workflows as needed. The physical demands described here are representative of those that must be met by an emplo…