Scheduling Coord, Sr - ENT

## Position Summary **Florida Medical Clinic Orlando Health** **Job Title:** Scheduling Coordinator, Sr. **Status:** Full Time - Monday - Friday 7:30 AM to 4:30 PM **Department:** ENT **Location:** 2352 Bruce B Downs Blvd, Wesley Chapel, FL. Additional travel to travel to Carrollwood. **Position Summary:** The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. **Why is Florida Medical Clinic Orlando Health your best place to work?** ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. ## Responsibilities Essential Functions - Responsible for maintenance of appropriate departmental schedules. - May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. - Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules. - Accurately communicates prep information, arrival time and arrival location to patient. - Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. - Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. - Consistently reviews the schedules daily and communicates all changes to appropriate staff. - Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en - Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management. - Assist in training or mentoring of all team members. - Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions - Monitors workload each day and prioritizing based on department. - Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. - Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues. - Takes a proactive role in problem resolution. ## Qualifications Education/Training - High school diploma and medical terminology and/or basic anatomy training required. - Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience. Licensure/Certification - None. Experience - Three (3) years of experience in clinical registration and scheduling. - Associated degree in Business, information systems clinical field or related may be substitute for two years of experience