Scheduling Clerk - General Surgery Clinic

### **Why Join Us?** - **Be Valued for What You Bring to the Team** – Competitive pay that rewards your hard work - **Benefits You Can Count On** – Medical, dental, vision, and life insurance coverage - **Work Hard. Recharge Often.** – Generous PTO and extended illness benefits - **Invest in Your Future** – 401(k) with company match - **Grow With Us** – Career development, learning opportunities, and advancement pathways - **We Invest in Your Success** – Licensure and certification reimbursement for eligible roles - **Student Loan Support** – Assistance available for eligible roles - **Your Wins Deserve Recognition** – Employee rewards and recognition programs - **A Team You'll Love Working With** – A collaborative, purpose-driven culture making a difference every day - **Additional Voluntary Benefits** – Choose from options such as pet insurance, identity protection, and legal insurance. **Great people. Great benefits. Meaningful work. Join us and make an impact.** 8-Hour Shifts Available, No weekends, No holidays, No Call Hours of Operation: Monday - Friday 8:00 - 5:00 **Job Summary** The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions. **Essential Functions** - Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources. - Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions. - Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system. - Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated. - Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed. - Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions. - Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs. - Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. **Qualifications** - Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred - 0-2 years of experience in medical scheduling, administrative support, or customer service preferred - 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred **Knowledge, Skills and Abilities** - Strong knowledge of appointment scheduling, patient flow management, and administrative procedures. - Proficiency in EHR systems, scheduling software, and office applications. - Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams. - Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations. - Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment. - Knowledge of HIPAA regulations and patient privacy standards. This…