Scheduling Assistant

## Join the Renewal by Andersen Team! Renewal by Andersen, a leader in custom window and door replacement solutions, is looking for a detail-oriented and customer-focused **Scheduling Assistant** to support our growing team in Central Pennsylvania. ## Position Summary The Scheduling Assistant plays a key role in coordinating customer appointments and ensuring efficient communication between homeowners and internal teams. This position is ideal for someone who enjoys organizing schedules, providing exceptional customer service, and helping projects move smoothly from start to finish. Your efforts will directly contribute to a positive customer experience and operational success. ## What You'll Do - Coordinate and arrange service-related appointments while maintaining an organized schedule - Communicate with customers by phone, email, and text regarding appointment details and service updates - Maintain accurate records and customer information within company systems - Work closely with Service, Operations, and Production teams to ensure timely completion of service requests - Address customer questions and concerns in a professional and courteous manner - Track customer satisfaction feedback and assist with post-service follow-up communications - Monitor scheduling changes and proactively adjust calendars as needed - Assist with administrative tasks and special projects that support departmental objectives ## What We Offer - Competitive pay with opportunities for performance-based incentives - Comprehensive medical, dental, and vision benefits - Paid time off and company-supported work-life balance - Employee discounts on Renewal by Andersen products - Ongoing training and professional development opportunities - A collaborative and supportive team environment ## About Renewal by Andersen Renewal by Andersen is the replacement window and door division of Andersen Corporation, one of the most respected names in the industry. For more than a century, Andersen has delivered innovative solutions that help homeowners enhance the beauty, comfort, and energy efficiency of their homes. Our commitment to quality craftsmanship, exceptional service, and customer satisfaction has made us a trusted partner for homeowners across the United States.