Scheduling Agent - Orlando, FL

**Scheduling Agent** **POSITION SUMMARY** Responsible for efficiently scheduling Installs and service appointments. **ESSENTIAL FUNCTIONS** - Schedule all confirmed orders - Schedule all service tickets - Ensure all client breakdowns are scheduled within 48 hours - Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily. - Efficiently schedule all jobs to minimize drive time, and field personnel overlap - Liaise with inside regional sales managers to assist in meeting regional sales targets - Liaise with regional field management to minimize overtime and ensure adequate PTO coverage - Completes client confirmation calls daily, ensure all clients are contacted 24 hours in advance - Escalates customer complaints - Document all client contact and outcomes in client database. - Liaise with the Permits department for scheduling installs in applicable permit states - Liaise with Logistics to ensure field personnel receive the parts needed to complete jobs. - Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. - Employee may perform other related duties as negotiated to meet the ongoing needs of the organization **SKILLS** - Proficiency with computers - Analytical Thinking - Ability to handle and prioritize multiple tasks - Communication skills - Interpersonal skills - Organization sills **ATTRIBUTES** - Works with the team; contributes to positive team environment - Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change. - Works with integrity and ethically; supports organization’s culture, goals, and values. - Adheres to work schedule. **EDUCATION / EXPERIENCE** Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. **PHYSICAL REQUIREMENTS** Must occasionally lift and/or move up to 10 pounds. Regularly required to sit, talk, or listen; occasionally required to stand. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **WORK ENVIRONMENT** The noise level in the work environment is usually moderate. **NOTE:** **This job description is not intended to be all-inclusive.**