Satellite Branch Manager - Temple College

**Job Summary** As a member of UFCU’s Retail Leadership Team and working under the supervision of Sr. Retail Manager – Satellite Network, the Campus Assistant Branch Manager will lead the satellite team of PFRs on campus to grow memberships, impact communities, deepen relationships, and provide exceptional service to existing and future members. The on-campus Satellite Branch team will act as Campus Ambassadors. The Campus Assistant Branch Manager performs the overall administrative supervision of all satellite branch activities including coordinating and directing daily operations and directing personnel activities to ensure ongoing operational effectiveness within the framework of federal and state laws, NCUA regulation, and UFCU policies and procedures. Additionally, this role will require frequent activities and tasks involving, but not limited to, setting up/taking down tables, loading/unloading supplies, and working outside of normal business hours. **About UFCU** As Austin’s largest locally owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our members. Our mission at UFCU is simple: to provide for the well-being of our members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here. **Essential Functions** **Leadership:** - Responsible for managing the overall ongoing operations of the satellite branch including the staffing, training, and employee relations of all satellite branch employees at designated location. - Hold staff accountable to goals, initiatives, and UFCU’s policies and procedures. - Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team. - Promotes UFCU’s cultural values and contributes to the success of UFCU’s strategic vision and organizational and team goals. Monitors performance and, if necessary, corrects course to reach established goals. - Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU’s strategic initiatives. | **Business Development:** · Engage in appropriate business development activities in the local communities of the designated market area, including visible participation in business, community, and campus organizations. · Deliver content and presentations to various types of audience. · Host highly engaging events throughout our markets to drive membership growth, brand awareness, and community impact. · Support and coordinate with branch leaders with any opportunities related to community impact · Coordinate with marketing team in the creation of compelling Satellite Branch collateral to demonstrate Credit Union benefits and enhance partner relationships. **Branch Operations:** · Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU’s strategic initiatives. · Responsible for managing the overall ongoing operation of the satellite branch including staffing, training and employee relations of all branch office employees. · Hold staff accountable to goals initiatives and UFCU’s policies and procedures. **Sales & Service:** · Responsible for the branch staff's delivery of personal financial services through new accounts and loan closings. Ensure quality service is provided by all branch employees. · Effectively demonstrate successful pro…