Santa Desk & Line Host/Hostess - Santa's Hideaway Adventure (Seasonal)

**About the Role** Bring the magic of the holiday season to life! As one of our Host/Hostess at Santa’s Hideaway Adventure, you’ll be the cheerful first point of contact for guests arriving. The role requires you to create a warm, festive atmosphere while ensuring that families enjoy a positive and memorable experience **\*\*\*Please Note- This is a Seasonal role with a tentative start date of October 15th\*\*\*** **Position Responsibilities** - Greet guests with a positive, energetic and professional manner. - Book reservations utilizing the company reservation system - Answer phones according to established standards - Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes - Drive positive customer experiences and assist with any guest issues - Maintain established company and departmental uniform, appearance, and hygiene standards at all times - Maintain a clean and organized work station at all times - Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner - Use of radios with headsets and earpieces for communication may be utilized in designated outlets - Awareness of all activities happening at Ocean - Knowledge of safety/guest liability procedures for guests and employees - All other tasks as assigned **Essential Functions** - Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment - Must be able to work irregular shift assignments, including days, nights, weekends and holidays.. - Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc. - Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas. - Ability to work under pressure in a fast-paced environment with multiple priorities - Must be able to read, write and understand English. - A passion for the holiday season and creating memorable experiences - Availability for evenings, weekends and peak holiday hours - Dependable, enthusiastic, outgoing, and professional attitude - Comfortable greeting and working with families and children - Must have a minimum of six months’ experience as a host/hostess in a high volume and/or kid-friendly environment. - Ability to work in a high pressure environment - Must have reliable transportation - Free meal on shift - Training & Development - Free onsite garage parking - One free photo package per staff member during the season - Pay Rate: $22.00/per hour **\*\*\*Please Note- This is a Seasonal role with a tentative start date of October 15th\*\*\***