Salesforce & GTM Systems Manager

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empower s government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage . The actionable insights we deliver safeguard lives and protect critical assets around the world . Babel Street is headquartered in Reston, Virginia , with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www. babelstreet.com . Overview We are seeking a results-oriented and strategic Salesforce & GTM Systems Manager to own the roadmap, architecture, and administration of our go-to-market systems ecosystem during a pivotal period of transformation. Babel Street is modernizing how its revenue organization operates—deploying new tools, redesigning core workflows, and building the scalable systems foundation that will power our next phase of growth. In this role, you will be at the center of that change, leading Salesforce transformation and operational excellence across our core revenue technology stack. This is a highly visible role with broad exposure across the organization and significant opportunity to drive meaningful process improvement. You will partner cross-functionally across the organization to modernize and streamline critical revenue processes, ensure systems scale with the business, improve data quality, and enable trusted reporting, intelligent automation, and seamless integrations across platforms and products. The ideal candidate is equal parts systems architect and change agent—someone who sees inefficiency as an opportunity and thrives on turning complexity into clarity. Key Responsibilities Systems Strategy & Roadmap Own and evolve the full go-to-market technology stack, including Salesforce Sales Cloud, CPQ and Revenue Cloud capabilities, Marketing, Service, and Experience Clouds, Ironclad CLM, Spiff commissions management, MuleSoft Anypoint Platform, and connected analytics and automation tools. Own the strategic roadmap and lifecycle of all GTM systems, with a focus on scalability, usability, data quality, ROI, and planned Salesforce upgrades across core opportunity , quoting, forecasting, renewal, and post-sale workflows. Lead and manage system architecture, implementation plans, release governance, upgrades, testing, documentation, and end-user enablement for Salesforce and related platforms. Drive continuous improvement and innovation across the GTM technology stack by translating business needs into prioritized system enhancements, clear business cases, and measurable adoption and efficiency outcomes. Platform Ownership & Administration Serve as the primary administrator and solution architect for Salesforce, including configuration, user management, permissions, automation, reporting infrastructure, data model health, and ongoing platform optimization. Design lightweight, scalable solutions that grow with the business, balancing technical robustness with the speed of a fast-paced, scaling organization. Manage and scale the revenue cycle implementations including CPQ, Ironclad, and Revenue Cloud. Oversee the configuration and operation of the Spiff commissions platform; collaborate closely with finance for commissions logic and reporting. Manage MuleSoft Anypoint Platform and Salesforce integrations to ensure secure, scalable, and reliable data flows across GTM, finance, legal, customer success, and analytics systems. Stakeholder & Project Management Function as a strategic partner with GTM leaders and cross-functional stakeholders to gather requirements, translate business needs into scalable technical…