Salesforce Business Analyst / Administrator

**Job Title: Salesforce Business Analyst / Administrator** **Clearance Required: Public Trust – Federal Client requires US Citizenship** **Work Location: Remote, Arlington, VA** Alpha Omega is seeking a qualified Salesforce Business Analyst / Administrator to support our Federal Deposit Insurance Co. (FDIC) customer. This role will work closely with end users and stakeholders to gather requirements, document process flows, and configure Salesforce solutions that drive measurable business outcomes. We are looking for an individual to bridge the gap between business needs and Salesforce platform capabilities. The ideal candidate has a strong configuration-first mindset, hands-on Salesforce administration experience, and comfort operating within Agile delivery teams. **Key Responsibilities:** - Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development. - Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs. - Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles. - Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently. - Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities. - Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable. - Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams. - Maintain platform documentation, including process flows, user stories, and configuration decisions. **Required Qualifications:** **Experience/Skills:** - Three (3) years of direct, hands-on experience with Salesforce products and the platform. - Demonstrated experience working within Agile development methodologies. - Experience configuring Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein. - Experience configuring Vlocity / Public Sector Solutions. - Experience working directly with users to develop user stories and as-is/to-be process flows for design and development purposes. - Strong working knowledge of Salesforce configuration best practices, with a preference for declarative solutions over custom code. - Demonstrated experience with Service Cloud, Experience Cloud, and the Lightning Platform. - Strong communication and facilitation skills, with the ability to translate business needs into actionable platform requirements. **Certification(s):** - Active Salesforce Administrator certification. **Preferred Qualifications:** - Additional Salesforce certifications: Beyond Administrator (e.g., Platform App Builder, Service Cloud Consultant). **Salary and Benefit Information:** The likely salary range for this position is $107,000 - $145,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. **Application Deadline:** August 31, 2026 Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few: - 15 days PTO including paid parental, military, and bereavement leave - Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year) - Health and Dental I…