Salesforce and Integration Administrator

**Why Join JVS?** JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high-quality jobs. Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high-quality employment and economic mobility. **Job Summary** The Salesforce and Integration Administrator is responsible for the administration, security, optimization, and continuous improvement of the organization's Salesforce platform. Working in conjunction with the Director of Technology and the Evaluation and Impact team, this role ensures Salesforce effectively supports program delivery, participant services, reporting, and organizational decision-making. The position manages Salesforce user access and security, business process automation, data integrity, and integration between Salesforce and other enterprise systems. A key function of this role is ensuring that JVS's data infrastructure supports the organization's Evidence-Building Roadmap (EBR) including data system refinement, real-time reporting, and data quality protocols that enable rigorous internal evaluation and, ultimately, external evaluation readiness. This role collaborates closely with program, evaluation and impact, operations, finance, and technology teams to enhance system functionality, improve operational efficiency, and support organizational technology initiatives. This role reports to the Director of Technology, with a dotted-line reporting relationship to the Director of Evaluation and Impact. **ResponsibilitiesSalesforce Administration, Security & Governance** - Serve as the primary Salesforce administrator, managing system configuration, customization, maintenance, security, and ongoing optimization. - Create and maintain Salesforce components including custom objects, fields, record types, validation rules, flows, reports, dashboards, profiles, permission sets, and role hierarchies. - Manage user provisioning, access controls, security settings, and periodic access reviews. - Monitor platform performance, user adoption, and system health while maintaining documentation, governance standards, and best practices. - Work closely with the Director of Technology to support platform enhancements and technology initiatives. - Work closely with the Director of Evaluation and Impact and the Manager of Data Systems and Analytics to ensure Salesforce configuration and data architecture align with program reporting needs and evaluation frameworks. **Integration & Automation** - Lead and support integration between Salesforce and third-party applications, including participant portals, LMS platforms, financial systems, and other enterprise applications. - Support API-based integrations, data synchronization, and data exchange processes while maintaining integration documentation. - Design and maintain Salesforce Flows and automation solutions that improve efficiency, streamline business processes, and support AI and workflow optimization initiatives. - Collaborate with internal teams, consultants, and vendors to implement, troubleshoot, and enhance integrations and automation solutions. **Data Management, Reporting & Analytics** - Ensure the accuracy, integrity, quality, and security of Salesforce data, serving as the primary owner of data quality standards and validation protocols. - Develop and mai…