Sales Support Specialist

### Description Sales Support Specialist – Sales Operations & Support Team What to expect when you join Sikich Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice. Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon! Are you ready to grow with us? Position Summary The Sales Support Specialist on the Sales Operations & Support Team provides operational, administrative, and program coordination support to the Sales organization. This role supports the administration of vendor programs and incentives - particularly Microsoft funding, compliance, and financial tracking – while also supporting core sales operations and support activities such as quoting, order processing, CRM data accuracy, and sales coordination. The Sales Support Specialist partners closely with Sales, Finance, Operations, Renewals, and Service Delivery teams, as well as strategic vendors, to ensure accuracy, compliance, and a seamless end-to-end sales and revenue process. What will you do in this role? Microsoft Program Administration & Incentives - Execute and support Microsoft funding program submission activities, including deployment funding and End Customer Investment Funds (ECIF), coordinating inputs, documentation, and timelines with internal stakeholders and Microsoft - Submit, track, and maintain CPOR (Claiming Partner of Record) claims, aligning them with associated opportunities and program requirements - Track Microsoft Enterprise Agreement (EA) renewals and coordinate activities supporting Microsoft Commerce Incentive (MCI) engagements, including timeline management and submission of related incentive claims - Monitor Microsoft incentives, promotions, and partner program requirements, identifying eligibility considerations and communicating relevant updates to stakeholders - Maintain accurate documentation and tracking of program activities, statuses, and outcomes to support visibility, reporting, and reconciliation Financial Tracking & Reconciliation - Track Microsoft-related payments, incentives, and reimbursements - Reconcile expected versus received funding and escalate discrepancies - Partner with Finance to support accurate allocation of vendor payments and program funding - Maintain records and reporting related to vendor funding and incentive performance Vendor Coordination & Administration - Support vendor compliance activities related to order processing, documentation requirements, and vendor program standards - Serve as liaison between internal teams and vendors to support alignment with contractual and program requirements - Maintain accurate documentation and tracking…