Sales Support Executive (Remote)

## Company Description **Fairmont Hotels & Resorts** Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. **About Fairmont Southampton** Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless **About the Application Process:** At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. ## Job Description We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Director of Group Sales and the National Accounts Managers, the Sales Support Executive plays a pivotal role in supporting the group sales team, maximizing group revenue, and ensuring exceptional service for all group clients. This role may be based on-site at the resort or remotely from a home office, with availability during Atlantic Standard Time (AST) business hours. **What you will be doing:** **Sales Support & Administration** - Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts. - Manage small group inquiries, executing the process from initial details to contracting. - Track and monitor the progress of group sales leads, opportunities, and account activity. - Maintain accurate records of group bookings, contracts, and correspondence. **Customer Service & Client Relations** - Deliver exceptional customer service to group clients, ensuring their needs are understood and met. - Assist in maintaining existing account relationships and supporting the development of new clients. - Collaborate with internal departments (e.g., Reservations, Revenue Management, Operations) to ensure smooth execution of group events and client visits. **Sales Strategy & Market Research** - Support the development and execution of group sales strategies. - Conduct research to identify potential group clients, target markets, and industry trends. - Assist in preparing reports, presentations, and materials for the sales team. **Team Collaboration & Continuous Improvement** - Collaborate closely with Director of Group Sales and National Accounts Managers to achieve team objectives. - Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools. - Proactively suggest improvements to processes, workflows, and client engagement strategies. ## Qualifications **What we’re looking for:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may…