Sales Support Coordinator

The Sales Support Coordinator is the first point of contact for MDM Scaffolding — managing incoming calls on the main line, welcoming visitors at the entrance, and providing essential sales follow-up support through Salesforce CRM. This role sits at the intersection of office administration and sales operations, requiring a polished, professional presence combined with strong organizational skills and the ability to keep the sales pipeline moving. The ideal candidate is personable, detail-oriented, and proactive in supporting both the sales team and day-to-day office functions. **KEYRESPONSIBILITIES** **Reception & Phone Management** • Serve as the first point of contact for all incoming calls on the main company line; route calls promptly and professionally to the appropriate department or personnel. • Greet and assist visitors, clients, and vendors at the office entrance; maintain a professional and welcoming front-desk environment. • Take accurate messages and ensure timely follow-up when personnel are unavailable. • Manage general office correspondence including emails directed to company inboxes. • Monitor and maintain the reception and lobby area to reflect MDM's professional brand standards. **Salesforce CRM & Sales Follow-Up** • Manage and maintain up-to-date records in Salesforce CRM, including leads, contacts, accounts, and opportunities. • Conduct timely follow-up on open quotes, bids, and proposals on behalf of the sales team. • Track and log all customer interactions, calls, and communications in Salesforce. • Assist Account Managers and Business Development staff by preparing follow-up emails, call logs, and status updates for prospects and active customers. • Monitor the quote and bid database to ensure due dates are being met and that no opportunities fall through the cracks. • Distribute inbound sales inquiries to the appropriate Account Manager or Business Development representative. ### Requirements • Strong verbal and written communication skills; professional phone manner and in-person presence. • Proficiency with Salesforce CRM or similar customer relationship management platforms. • Ability to multitask and manage competing priorities in a fast-paced office environment. • High attention to detail in data entry, follow-up tracking, and documentation. • Proficient with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.