Sales & Service Associate

**Join the Five Star Bank Team as a Sales & Service Associate** At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you’ll do more than handle transactions — you’ll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions. **What You’ll Do** - Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy. - Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers’ financial goals and recommend appropriate solutions. - Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards. - Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs). - Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community. - Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners. - Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures — including assigned compliance training. - Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations. **What We’re Looking For** - High School Diploma or GED required. - At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales. - Confidence balancing service and sales responsibilities with a customer-first approach. - Excellent communication skills with a consultative mindset. - Comfort using digital tools and helping others navigate technology. - A team player who is detail-oriented, self-motivated, and adaptable. **Licensing** - Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations. - Familiarity with banking or teller systems is a plus; training and support are provided. **Physical Requirements** - Ability to stand for prolonged periods. - Ability to lift between 1–10 lbs regularly, occasionally up to 30 lbs. - Extensive computer and phone use. - Ability to travel between office locations as needed. - Repetitive motions may be required. **Schedule** - Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs. - May involve occasional travel to nearby branch locations based on staffing needs. **Why Five Star Bank** - **Community Commitment:** Make a difference through programs like *Work of Heart* week, where associates volunteer with local organizations. - **Career Growth:** Clear advancement opportunities into roles such as Relationship Banker. - **Stability:** Being in business for over 200 years. - **Comprehensive Benefits:** - 17 Days of PTO and 11 Company-Paid Holidays - Medical, Dental, and Vision Insurance - Health Savings and Flexible Spending Accounts - Retirement Savings Accounts including Pension and 401(k) Plans - Company-Paid Life Insurance and Disability Coverage - Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance) - Tuition Reimbursement and Employee Referral Program - Wellness Reimbursement and Star Volunteer Program - Employee Banking Perks **Ready to make a difference?** Apply today and join a team that values service, community, and growth. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational facto…