Sales & Rental Coordinator (51830)

At Van Keppel, we're proud to be a trusted partner to customers across the Midwest, providing industry-leading equipment, parts, service, and support. As we celebrate 100 years in business, we remain focused on the principles that have driven our success from the beginning: the perseverance and dedication of our employees, industry expertise, operational excellence, and an enduring commitment to customer success. When you join Van Keppel, you'll become part of a team that values collaboration, integrity, accountability, and respect. Our culture is built on teamwork and mutual support, where people are willing to step up, help one another, and work together to solve challenges. We invest in employee development through manufacturer training programs, certification opportunities, safety training, and ongoing professional development designed to expand technical knowledge and support long-term career success. **BENEFITS** - Medical, dental, vision, and prescription coverage - Health Savings Account (HSA) options - 401(k) with company match - Company-paid life and AD&D insurance - Supplemental insurance options - Paid time off and company-paid holidays - Employee referral bonus program - Vehicle reimbursement program - Company credit card for business expenses and travel - Cell phone allowance **Employment will be contingent upon successful completion of a background check and drug screening.** **JOB SUMMARY** The Sales & Rental Coordinator is responsible for supporting equipment sales and rental operations by sourcing equipment, coordinating rental transactions, maintaining inventory records, and providing exceptional customer service. This role serves as a key point of contact for customers and internal departments, ensuring equipment availability, accurate documentation, timely communication, and efficient resolution of issues. The Sales & Rental Coordinator also supports departmental profitability through inventory management, accounts receivable oversight, and adherence to established operational processes and performance goals. **ESSENTIAL DUTIES & RESPONSIBILITIES** **Customer Service & Sales Support** *(Applies to all aspects of the role)* - Serve as a primary contact for equipment sales and rental customers, building and maintaining positive customer relationships. - Identify and source equipment to meet customer sales and rental needs. - Proactively communicate with customers to understand requirements, address concerns, and ensure a high level of satisfaction. - Resolve customer issues related to equipment rentals, deliveries, returns, and billing in a timely and professional manner. - Gather and communicate customer feedback to support continuous service improvement. **Rental & Inventory Coordination** - Coordinate rental transactions from initiation through completion, ensuring accurate documentation and timely processing. - Maintain accurate inventory records and monitor equipment availability, utilization, and location. - Oversee company-owned equipment inventory and ensure assets are properly tracked and managed. - Coordinate equipment inspections and communicate maintenance or repair needs to the service department upon equipment return. **Administrative & Financial Support** - Enter, update, and maintain customer information in the company CRM and other business systems. - Complete all required paperwork, reports, and transaction records accurately and on time. - Monitor accounts receivable and follow established procedures to help ensure timely customer payments. - Track departmental expenses and assist with managing company purchasing and credit card transactions. - Support departmental Key Performance Indicators (KPIs) and operational goals established by leadership. **Cross-Functional Collaboration & Compliance** - Collaborate effectively with sales, service, parts, accounting, and other departments to meet customer needs. - Participate in meetings and contribute ideas that improve operational efficiency and…