Sales Production Associate - Gary - FT

# *Job Objective:* To provide exceptional customer service to all Goodwill customers while helping to maintain the cleanliness of the Salvage Outlet sales floor and present a positive image of Goodwill to the community. Contribute to the overall smooth operation of a fast-paced retail environment***.*** This position reports to the Salvage Outlet Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. ## *Essential Job Functions:* - Greet customers warmly, provide excellent customer service, unload donations efficiently, and address customer inquiries promptly to ensure a positive shopping experience. - Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits. - Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow. - Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment. - Monitor the store for shoplifting, ticket switching, and unauthorized access to restricted areas. - Safely transport tables and materials to and from the sales floor in a timely manner. - Sort, prepare, and process salvage materials from various storage units (gaylords, poly carts, tables, and cages) for shipment and warehousing. - Uphold cleanliness and housekeeping standards in both warehouse and sales areas. - Other duties as assigned by supervisor. ## *Required Education and Skills:* - Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience. - Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions. - Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines. - Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items. - Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment. - Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization. - Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors. ## *Qualifications:* - Authorized to work in the United States. - Flexible availability. - Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. - Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.