Sales Production Associate - Concord - PT

# *Job Objective:* To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment***.*** This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. ## *Essential Job Functions:* - Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience. - Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access. - Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits. - Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow. - Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment. - Other duties as assigned by supervisor. ## *Required Education and Skills:* - Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience. - Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions. - Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines. - Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items. - Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment. - Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization. - Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors. ## *Qualifications:* - Authorized to work in the United States. - Flexible availability. - Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. - Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.