Sales Operations Manager

Cylus is a cybersecurity startup, led by world-class cyber experts. Our mission is to protect millions of people, worldwide, from cyber threats specific to modern trains, keeping them safe and on time. About Us Cylus is the global leader in rail cybersecurity, protecting rail operators from cyber attacks. Backed by over $60M from leading VCs and strategic investors, and working with the world’s largest railway integrators, Cylus plays a critical role in securing a multi-hundred-billion-dollar global industry. As our commercial activity scales, we are looking for a Commercial Operations Manager to own and optimize the core commercial processes that power our global sales organization, with a strong focus on complex enterprise deals, legal-commercial workflows, and AI-enabled sales operations. This role is highly hands-on and cross-functional, working daily with Sales, Legal, Finance, and Leadership. The Role You will be the operational backbone of Cylus’ commercial execution. You will own the end-to-end lifecycle of commercial proposals, contracts, and pipeline management, while actively implementing AI tools and automation to improve speed, quality, and predictability across sales processes. This role is ideal for someone with a commercial, legal, or contracts background, who enjoys structured thinking, complexity, and making order out of moving parts. Key Responsibilities Commercial Proposals & Enterprise Deals Own the end-to-end commercial proposal process, including scope definition, pricing structures and approval workflows. Manage complex, multi-cycle proposals including tender processes with strategic customers and partners. Legal & Contractual Operations Lead commercial coordination. Act as the primary interface between Sales and Legal. Maintain structured contract tracking and status visibility across the organization. Sales Pipeline, Forecasting & Analytics Own CRM data quality, pipeline hygiene, and opportunity lifecycle management. Produce accurate pipeline forecasts, working closely with Finance. Translate pipeline data into actionable insights for sales leadership and management. AI-Driven Sales Operations Identify, implement, and continuously improve AI-based tools for Proposal drafting, Contract review and comparison, Sales forecasting and risk analysis, CRM automation and data enrichment and such Design smarter workflows that reduce manual work and improve cycle times across sales and legal processes. We’re Looking For Someone Who Has 5+ years of experience in commercial operations, sales operations, legal operations, or enterprise deal management. Strong experience supporting complex enterprise sales cycles, ideally in B2B industries. A legal, contracts, or commercial background is a strong advantage (law degree or equivalent experience welcomed). High analytical ability and attention to detail, with the confidence to make judgment calls. Hands-on experience with Salesforce or similar CRM systems. Strong written and verbal communication skills in English. Curiosity and practical experience with AI tools applied to sales, legal, or operational workflows, or a strong desire to lead this transformation. A self-starter mindset with the ability to work independently in a fast-paced, evolving environment. Big Plus Experience in cybersecurity, infrastructure, rail, or other mission-critical industries. Startup or scale-up experience. Direct exposure to large strategic partners or system integrators.