Sales Operations Manager (57066)

**GENERAL DESCRIPTION** The Sales Operations Manager is responsible for building operational discipline, visibility, and accountability across the commercial pipeline, customer commitments, forecasting, pricing support, and cross-functional readiness. This role serves as the bridge between Sales, Customer Operations, Supply Chain, Procurement, Finance, R&D, and Production to ensure customer opportunities are translated into executable plans. The Sales Operations Manager will support pipeline governance, sales process improvement, forecast accuracy, customer pricing analysis, contract management, and operational readiness for both new and existing business. This position is ideal for someone who can combine commercial acumen, analytical discipline, process ownership, and cross-functional execution in a fast-paced contract manufacturing environment. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited, to: Sales Pipeline Management - Own and maintain visibility to all commercial opportunities, including new business, active projects, customer expansions, and at-risk revenue. - Partner with Sales and Project Management to validate pipeline stages, timelines, probability, revenue impact, and resource requirements. - Establish and maintain pipeline governance processes, reporting standards, and performance metrics. - Identify risks, bottlenecks, inactive opportunities, and revenue gaps requiring leadership attention. - Prepare executive-level pipeline reports and business updates. Forecasting and Revenue Planning - Lead the monthly forecasting process across customers, regions, and business segments. - Partner with Sales, Finance, Customer Service, and Supply Chain to improve forecast accuracy. - Monitor forecast changes, customer demand shifts, launch timing, and revenue risks. - Provide monthly and quarterly revenue outlooks, variance analysis, and business performance reporting. - Support scenario planning for key customers, major launches, capacity constraints, and supply chain risks. Operational Readiness - Create visibility across Supply Chain, Procurement, Planning, Operations, and Customer Operations to ensure readiness for new business opportunities and customer demand. - Identify material availability, lead time, capacity, labor, and operational risks before customer commitments are made. - Support cross-functional planning for new product launches, customer expansions, and strategic opportunities. - Ensure smooth handoffs from Sales to Project Management and Customer Service. - Escalate readiness risks that could impact customer commitments, launch timelines, or revenue targets. Contract Management - Maintain oversight of customer contracts, pricing agreements, renewal timelines, and commercial obligations. - Partner with Sales, Finance, Legal, and Customer Operations to support contract review and execution. - Ensure customer commitments and commercial terms are documented and communicated internally. - Track amendments, renewals, pricing changes, and contract-related action items. - Develop and maintain a contract management and renewal process. Sales Process and Governance - Develop and improve commercial processes, tools, templates, and standard operating procedures. - Standardize opportunity management, forecasting, customer data management, and reporting practices. - Facilitate recurring pipeline reviews, forecast meetings, and commercial operating reviews. - Drive accountability for data quality, process compliance, and timely updates. - Support continuous improvement initiatives across commercial operations. Sales Enablement and Training - Support onboarding and training for Sales, Project Management, and Customer Service teams. - De…