Sales Operations Coordinator

SALES OPERATIONS COORDINATOR Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT RELATIONSHIP BUILDING AND DRIVING PROCESS EFFICIENCY: We are looking for a talented and inquisitive Sales Operations Coordinator to support day to day sales operations and process execution for our NAM & LATAM regions. Based in Boston, this role focuses on supporting deal flow, maintaining data accuracy and assisting with operational and enablement projects. The ideal candidate is detail oriented, eager to learn and comfortable supporting day to day operational work in a fast paced environment. WHAT YOU'LL DO Opportunity support: Provide operational support for sales opportunities, assisting with deal processes and escalating complex scenarios and issues as needed Process Support: Follow established sales operations processes, and help to identify gaps and issues and documenting them in JIRA for review Regional Support: Provide Sales Operations support for the NAM and LATAM sales regions, working with Account Managers and Sales Leadership User Acceptance Testing: Assist with testing new system functionality and documenting feedback or issues for review before rollout Enablement Support: Help maintain and contribute to the creation of process documentation and enablement resources Data Accuracy: Support booking accuracy and data hygiene by following defined processes WHAT YOUR SUCCESS WILL LOOK LIKE After 6 months: You are reliably supporting day to day sales operations within your region. You understand core sales processes and help maintain accurate opportunity and booking data by supporting deals efficiently and effectively through the sales process to closed won After 12 months: You are confidently supporting the Sales groups in your region through a range of deal scenarios with varying levels of complexity. You are able to contribute within the team to tasks associated with operational or enablement projects. You are increasingly identifying process issues, documenting said issues and developing a sense of process improvement mindset, collaborating within the team and within other departments. WHAT YOU'LL NEED Salesforce Experience: Working knowledge and experience using Salesforce, preferably CPQ. Understanding how to navigate opportunities, quotes and reports Systems aptitude: Able to learn systems and new processes quickly and assist others in understanding standard processes and best practices Independent work: Ability and comfortability working independently on assigned tasks and escalating when necessary Operational Support: Ability to follow established processes and manage routine operational tasks and escalate issues accordingly Relationship building: Ability to build consistent, trusted working relationships with the sales teams you support, and to represent their day to day needs back to the wider team Communication skills: Clear written and verbal communication skills and the ability to document issues effectively Organizational skills: Strong…