Sales Operations Analyst

Bentley Mills, Inc. is searching for a Sales Operations Analyst. The Sales Operations Analyst partners with Sales, Finance, Supply Chain, and executive leadership to optimize sales performance through data-driven insights, process improvement, and operational support. This role is responsible for sales reporting, forecasting support, CRM optimization, pricing and margin analysis, and continuous improvement of sales processes in a manufacturing environment. The ideal candidate is analytically strong, detail-oriented, and comfortable working cross-functionally in a fast-paced, metrics-driven organization. **Minimum Qualifications**: - **Sales Analytics & Reporting** - Develop, maintain, and distribute recurring sales reports and dashboards (bookings, revenue, pipeline, forecasts, backlog, margin, product mix and customer trends). - Analyze sales performance by customer, product line, region, and channel to identify trends, risks, and opportunities. - Support executive-level reporting and monthly business reviews. - **Forecasting & Planning Support** - Partner with Sales and Finance to support monthly and quarterly sales forecasting. - Analyze forecast accuracy and recommend improvements to forecasting methodologies. - Assist in annual sales planning and quota modeling. - **CRM & Sales Tools Management** - Serve as a subject matter expert for CRM systems (e.g., Salesforce or similar) and business intelligence reporting tools (e.g. Power BI or similar). - Ensure data integrity, adoption, and consistent use of sales tools. - Support system enhancements, reporting automation, and user training as needed. - **Pricing, Margin & Deal Support** - Assist in pricing analysis, discount, returns & allowance monitoring, and margin reporting. - Support deal reviews by providing profitability and historical customer insights. - Partner with Finance to ensure pricing compliance and alignment with company targets. - **Process Improvement & Enablement** - Identify opportunities to streamline sales processes and improve workflow efficiency. - Document and maintain sales processes, policies, and standard operating procedures. - Support sales enablement initiatives related to tools, reporting, and data visibility. - **Cross-Functional Collaboration** - Work closely with Finance, Manufacturing, Supply Chain, and Customer Service to align sales execution with operational capabilities. - Support analysis related to capacity constraints, lead times, and order fulfillment impacts. **Qualifications** - Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field. - 3–5 years of experience in Sales Operations, Business Analytics, or a similar role. - Strong analytical skills with advanced proficiency in Excel (pivot tables, formulas, data modeling). - Experience with CRM systems and business intelligence software tools (Salesforce and Power BI preferred). - Ability to translate complex data into clear, actionable insights. - Strong communication and stakeholder management skills. **Working Conditions** Sedentary work. Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. This position reports to the Chief Financial Officer of Bentley Mills. \*This is a general description of duties and responsibilities and is not meant to be all-inclusive. Other duties and responsibilities may be assigned as deemed appropriate/necessary. **Equal Employment Opportunity & ADA Statement** Bentley Mills is an Equal Opportunity/Affirmative Action Employer. Bentley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and…