Sales Operation Specialist

About the Role: WITHIN is seeking a Sales Operation Specialist to build and scale our revenue enablement function across the full business development lifecycle. This role will sit at the intersection of Sales, Marketing, and Revenue Operations, ensuring our teams are equipped with the processes, content, and insights needed to drive consistent pipeline growth and revenue impact. You will own and optimize how we bring new business to market—from RFP strategy and pitch development to outbound/inbound lead generation support, event activation, and sales material development. This role requires a highly organized operator with strong strategic instincts who can both execute and elevate how we drive revenue. Responsibilities include, but are not limited to: Revenue Strategy & Pipeline Enablement Partner with Sales, Marketing, and Revenue Operations to drive alignment across pipeline generation and revenue growth initiatives Support and operationalize outbound and inbound lead generation efforts, including outreach coordination, targeting strategy, and follow-up workflows Help define and improve processes that increase conversion across the business development funnel Track, analyze, and report on pipeline performance and enablement impact, identifying opportunities for optimization RFP, Pitch & Sales Enablement Leadership Own and quarterback the end-to-end RFP and audit process, ensuring high-quality, strategic, and timely deliverables Lead cross-functional collaboration to develop pitch narratives, presentations, and responses that differentiate WITHIN in market Provide strategic input to senior sales leadership on positioning, packaging, and go-to-market approaches Continuously refine RFP and pitch materials based on performance, learnings, and evolving capabilities Event & Pre-Sales Activation Own pre-event revenue activation strategies for key conferences and industry moments Develop and execute outreach plans to drive meeting volume and qualified pipeline ahead of events Coordinate cross-functional efforts to ensure sales teams are equipped with the right messaging, materials, and targets Drive post-event follow-up processes to maximize conversion of event-driven opportunities Marketing & Content Enablement Partner closely with Marketing to develop and deploy revenue-driving assets, including case studies, thought leadership, and campaign support materials Own the development, organization, and evolution of all sales materials (decks, case studies, one-pagers, FAQs, etc.) Ensure all materials reflect current positioning, capabilities, and proof points aligned to growth priorities Identify content gaps and proactively drive creation of materials that support pipeline generation Sales Operations & Enablement Infrastructure Build and maintain a centralized repository for RFP responses, FAQs, and sales materials to improve efficiency and consistency Collaborate with Revenue Operations to refine sales processes, tools, and methodologies Evaluate and implement enablement tools that improve team productivity and output quality Lead ongoing sales training and enablement programs, including onboarding materials and continuous learning initiatives Oversee contract organization and documentation workflows across platforms MUST Have Qualifications/Experience Experience in revenue enablement, sales enablement, or business development operations within a digital marketing or agency environment Expertise in managing and improving the RFP and pitch process Proven ability to drive cross-functional initiatives that impact pipeline and revenue growth Understanding of B2B sales funnels, lead generation strategies, and conversion metrics Exceptional project management and organizational skills, with the ability to manage multiple high-priority workstreams Excellent communication and stakeholder management skills, including experience working with senior leadership Self-starter mindset with the ability to identify gaps and proactively build solut…