Sales Manager (MICE) - Conrad Singapore Marina Bay

A Sales Manager (MICE) is passionate about MICE business and drives business conversions of group bookings inclusive of catering revenue while delivering exceptional service and maximizing profitability. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a **Sales Manager (MICE)**, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here’s what you’ll do during a typical day: - Drive overall group revenue growth in Group Room revenue and Catering revenue to meet Hotels’ sales targets and achieve individual’s Sales Incentive Plan. - Ensure strategic sales activations and follow ups to support new business conversions and increase share of wallet from existing accounts. - Conduct in-person sales visits, presentations (including virtual) and when appropriate, represent Hotel at industry tradeshows and events. - Conduct site inspections and business entertainment to support new business/ account acquisition. - Collaborate with the revenue and business support teams to support business conversions to optimize pricing strategies and maximize profitability. - Collaborate with Hilton Worldwide Sales offices, third party intermediaries (including DMCs and PCOs) and on-property proactive sales team to accelerate business conversions. - Drive revenue and customer loyalty through the Hilton Honors enrollment program. - Coordinate closely with hotel operations teams to deliver exceptional guest experience. - Maintain an accurate, up-to-date database of business and follow up activities. - Respond to all RFPs and guests’ enquiries in a timely and accurate manner. - Qualify business opportunities, prepare and submit customized proposals in a timely manner and follow up closely. - Contribute and participate in hotel-organised sales activities and company-led sales initiatives. - Uphold strong brand standards, support internal quality audits, and execute any other duties required to improve business performance. - The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. ### Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Minimum 3 years' experience in a similar role within the hospitality industry. - Degree in Hospitality, Business, or a related discipline. - Demonstrated ability to motivate and inspire team members. - An innovative self-starter with confidence, resilience, and a proactive approach to problem-solving. - Accountable and proactive in identifying opportunities and implementing improvements to enhance performance. - Demonstrates professionalism, sincerity, and inclusiveness in building positive working relationships. - Passionate about delivering exceptional guest experiences. - Excellent written and spoken English communication skills to effectively communicate with guests, colleagues, and stakeholders. - Strong presentation and communication skills. - Good interpersonal, organisational, and…