Sales Manager | Camden Pier District/Central

**Job Summary** Camden’s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. Sales Managers foster a high-performing sales culture, create a sense of team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and serves as a driver to sales and revenue performance. With the support of leadership, Sales Managers train, develop, and empower leasing staff to achieve sales performance goals. **Essential Functions** - Oversee sales operations at one or more communities. Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities. - Collaborates with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score. - Motivates leasing team to capture all leads with a customer focused mindset and sets accountability for achieving sales goals. - Develops, trains and manages a high performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career path goals. Maintains an open-door policy to address employee issues and concerns. - Proactively identifies opportunities and solutions to improve sales tools and processes; shares best practices with peers and leaders. - Responsible to ensure company initiatives shared by support teams are implemented. - Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools with a focus on underperforming metrics. - Engages and promotes resident retention by being customer focused with a commitment to timely communication and by leveraging Camden’s Loyalty Loop program. - Empowers and trains leasing team to overcome objections related to sales, retention and customer service. Serves as a point of escalation for unresolved issues. - Leads by example and contributes to Camden’s commitment to create a great place to work and a culture of high employee engagement with a focus on our mission to improve lives, one experience at a time. - Demonstrates exceptional ability to communicate and connect with team members including consistent and frequent one-on-one check-ins and sales team meetings. - Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolio’s success to improve results and surpass competitors. - Monitor customer relationship management tools and sales performance dashboards to improve sales and improve efficiencies and effectiveness. - Timely complete administrative tasks, including system-based approvals. **Qualifications** - Minimum of two years of leasing experience in residential property management required; supervisory experience preferred. - Ability to meet and exceed sales and customer service objectives. - Positive attitude, strong work ethic, and ability to lead and motivate others. - Maintain professional demeanor during high stress situation. - Self-motivated with the ability to take initiative without instruction. - Ability to work a varied schedule including weekends and holidays as required. - Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook. - Must possess professional written and verbal communication skills. **** **And here’s the fine print HR wants you to know:** - Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis - Will use some repetitive motion of hand-wrist in using computer and writing - Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community - Must handle stressful, urgent, novel and diverse work situations on a daily basis - Emotional stability and personal maturity are important attributes in this p…