Sales Implementation Supervisor

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists. ## **The Opportunity** We have an exciting opportunity for an **Implementation Specialist Lead** within Abbott Rapid Diagnostics in Santa Rosa, California. This role supports the Implementation team in delivering high-quality client experiences by partnering with Government Commercial, site functional leaders, Sales/Sales Support, and vendors. The team is responsible for creating and maintaining client accounts, onboarding and training customers, and establishing or updating diagnostic panels. The Implementation Specialist Lead serves as an escalation point, providing guidance, resolving issues, and improving team workflows. This role also focuses on capturing key client information, supporting administrative needs, and driving efficient, consistent implementation processes to ensure a seamless customer experience. Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for treatment and management of diseases and other conditions. ### ### **What You’ll Work On** - **Sales Administration:** - Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Abbott’s Toxicology Government Services clients with attention to data accuracy and documentation needs. - Assign and direct work to the Implementation team, participating in account administration tasks as needed. - Make recommendations for improved Implementation processes or procedures with attention and adherence to Quality and Compliance standards. - Work with the Implementation Manager to review and revise the necessary Implementation processes and internal guidelines related to client accoun…