Sales Gallery Associate / Sales Support Coordinator

Role Type: Hourly, non-commission sales support role. Licensed real estate professional preferred/required, but prior sales experience may be limited. This role supports the sales team and buyer experience; it is not intended to function as a commissioned sales agent role. **About Optima Lumina** Designed by award-winning architects David C. Hovey, FAIA and David Hovey, Jr., AIA, Optima Lumina is idyllically situated at the corner of Green Bay Road and Washington Avenue, emerging as the newest landmark in Optima’s celebrated legacy of architectural excellence and sustainable, community-centered design. Defined by a sophisticated, sculptural form, richly textured terracotta, and recessed terraces layered with lush vertical greenery, the building has been thoughtfully designed from foundation to footprint to embody the highest standards of environmental responsibility, enduring beauty, and exceptional living. Featuring carefully considered one-, two-, and three-bedroom condominiums alongside elevated amenities and a highly curated vision from the ground up, Optima Lumina introduces a fresh, sophisticated residential offering to Wilmette. **Position Overview** Optima is seeking a polished, responsive, and highly organized Sales Gallery Associate / Sales Support Coordinator to support the launch and ongoing buyer experience at Optima Lumina. This position is designed to ensure a consistent Optima presence at the front door while allowing the sales team to remain fully engaged with prospective buyers during presentations, appointments, and tours. The ideal candidate will be warm, articulate, detail-oriented, and comfortable representing a luxury residential brand across every interaction — in person, by phone, and by email. While the individual should hold an active real estate license and be able to discuss project information within approved guidelines, the role is primarily focused on front-of-house coverage, lead intake, buyer support, communication coordination, and administrative follow-through rather than direct selling or commission-based sales activity. **Primary Purpose of Role** - Maintain a professional and consistent presence at the sales gallery entrance so every visitor is welcomed immediately and appropriately directed. - Support the sales team by handling walk-ins, phone calls, outbound follow-up, email responses, scheduling, and basic project inquiries while agents are engaged with buyers. - Protect the quality of the buyer presentation experience by preventing sales agents from having to interrupt appointments when visitors arrive or calls come in. - Represent the Optima brand with polish, hospitality, responsiveness, and attention to detail in all interactions. **Key Responsibilities** **Front-of-House / Brand Experience** - Serve as the first point of contact for prospective buyers, brokers, VIP guests, and walk-in visitors. - Welcome each guest with a warm, professional, and high-touch hospitality standard consistent with the Optima brand. - Ensure the sales gallery entrance and reception experience are always covered during scheduled hours. - Provide a polished initial overview of Optima Lumina when a sales agent is not immediately available, using approved talking points and materials. - Make sure guests feel acknowledged, informed, and properly handed off to the appropriate sales team member. **Sales Team Support** - Support the on-site sales team by managing initial guest intake, basic qualification, registration, and appointment flow. - Assist with scheduling and confirming sales appointments, VIP tours, broker visits, and follow-up meetings. - Answer general questions about Optima Lumina, amenities, floor plans, sales gallery logistics, and next steps within approved guidelines. - Support appropriate handoff of interested or qualified prospects to commissioned sales agents. - Help ensure sales agents can remain focused on active buyer presentations without unnecessary interruptions. **Phone, Email & Com…