Sales & Front Desk Associate

Responsive recruiter **Benefits:** - 401(k) - Competitive salary - Flexible schedule - Free uniforms - Opportunity for advancement - Paid time off - Training & development Who We Are Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care. About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · Sales experience and confidence (membership sales is highly valued!) · Customer service experience (retail or restaurant) · Computer/ Technology proficiency · A passion for dogs and dog health & wellness! · Reliable transportation · Willingness to work in a smoke-free environment Who We Are Looking For We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager! Benefits - Direct career growth path to Management positions (Ass. Manager, Manager) and additional options - Total Compensation - $24-30/hr. - Base pay is $18- $21 an hour. - Can expect $6-9 additional per hour based on tips - Opportunity for commissions incentives - Medical benefits upon eligibility - Merit-based pay increases - Paid Vacation - Complimentary service membership Tasks - Drive membership sales through health and wellness education - Drive key performance indicators – average ticket price and rebook ratio – through memberships, service - add-ons, and retail sales - Develop membership leads; Follow up with potential members - Answer phone calls, schedule customer appointments, manage customer profiles and records - Manage cash drawer – responsible for daily cash handling - Manage customer expectations; Resolve customer concerns; Retain memberships - Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable - Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities - Confidence in selling services and products - Ability to connect with customers (both canine and human!) and provide outstanding customer service - Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion - Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services - Effective communication with team members and dog parents (in person and on the phone) - Independently solve problems using Scenthound values and culture as a guide - Attention to detail - Time-management; Scheduling appointments efficiently - Accountability; hold oneself and others to Scenthound standards Compensation: $24.00 - $40.00 per hour