Sales Development Representative, Payments

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You'll Do The Sales Development Representative for our Payments Team is responsible for driving adoption of Tekmetric Payments within our existing customer base. This role focuses exclusively on engaging current Tekmetric users who have not yet activated our integrated payments experience. You will contact shops, share the operational value of switching to integrated payments, qualify interest, and book attended demos with our Payments Specialists. You will manage a list-based outbound motion and work closely with the Payments team to prioritize accounts based on usage and readiness signals. This role requires a strong understanding of merchant services, excellent customer empathy, and the ability to operate in a new and evolving sales motion. Success will come from delivering high quality customer interactions and driving consistent attended demos that support expansion revenue. Key Responsibilities: Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership Book attended demos with Payments Specialists and ensure clear, accurate handoffs Maintain clean and detailed records in Salesforce for every account touch Support the customer journey by following structured outreach, reminders, and follow ups Provide insights from…