Sales Development Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. This is not a generic sales role. We’re hiring a Sales Development Representative (SDR) - internally named, Patient Intake Coordinator, with experience in medical call centers, front desk patient scheduling, or insurance-based sales . You’ll serve as the first voice a patient hears , managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics. As a Patient Intake Coordinator , your mission is to connect with prospective patients, bring clarity to their symptoms and treatment options, and confidently guide them to book a vein evaluation and ultrasound. You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented. Success in this role requires a deep understanding of healthcare workflows , confidence navigating insurance barriers , and prior experience converting calls into booked visits . If you’ve worked in a medical practice, urgent care center, or dental front desk—and know how to guide patients, ask the right questions, and document accurately in EMRs—this is for you. Language Skills We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English , as this skill helps us better serve our diverse patient population. Compensation & Schedule Base Pay On-Target Earnings (OTE) Schedule: Full-time | Includes evenings and one weekend day What You’ll Do Serve as the first point of contact for new patient leads Proactively connect with patients via inbound and outbound phone calls , email, and text Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics Communicate insurance coverage and payment options clearly to minimize booking barriers Verify insurance, initiate authorization requests, and manage CRM/EMR documentation Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR) Collaborate with internal teams to ensure a seamless handoff to clinical care Continuously refine your approach based on feedback and performance data What Success Looks Like Your performance will be measured by: Activity & Productivity: Maintain high engagement by making and taking up to 100 calls per day. Appointment Booking: Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day. Conversion Performance: Achieve a 55%+ conversion rate on qualified calls. Operational Excellence: Deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems. Speed and efficiency in response times and follow-up Patient satisfaction scores (NPS, direct feedback) What You’ll Bring Drive & Resilience: A competitive work ethic and a "productivity mindset". You should be energized by scoreboards and metrics, with a high resilience to rejection. Sales Execution: Strong persuasion and objection-handling skills. You are comfortable "controlling a conversation" and moving a patient from initial interest to a scheduled visit. Operational Discipline: The ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure. Coachability: A commitment to growth, with the ability to act on coaching and feedback quickly to improve performance…